|
|
|
|
|
service & policy
Ordering
How do I place an online order?
What are my Payment Options?
Will I need to pay sales tax?
Is the shopping cart safe?
Shipping
When will my order ship?
How much does shipping cost?
Where do you ship?
What shipping methods do you use?
Are shipments insured against damage?
What if the item appears to be damaged when it arrives at my home?
Warranties
What are the warranties for new products?
What are the warranties for antique items?
No Hassle Returns
What if I am not satisfied with my purchase?
Are there exceptions to this no-hassle return policy?
How will I receive my refund?
What if the item appears to be damaged when it arrives at my home?
What if the item sent to my home was not the one I ordered?
What if the item sent to my home is defective?
Working with the Design Trade
Do you offer discounts to the trade?
Privacy Policy
What is your privacy policy?
Ordering
How do I place an online order?
Click on one of our Explore categories or use the Find it or Search function. Click on items to get more product details including price, sizes, lead times, etc. Click on the Add to Cart button to add it to your Shopping Cart (you can always remove it later). Continue shopping until you're ready to check out. You can see the summary (number of items and total cost before shipping added) of your cart at the top right side of the page.
Once you've finished shopping and would like to check out, simply click on the Shopping Cart icon and follow the instructions to place your order. You will need a valid credit card in order to complete your transaction. You may cancel the order at any time during the process before taking the final step of submitting your credit card details.
What are my Payment Options?
We currently accept Visa and Master Card credit cards for payment.
Will I need to pay sales tax?
Four Winds is required by Ohio law to charge sales tax only on orders that will be shipped to Ohio state addresses. The current sales tax for Ohio orders is 6.75% and is calculated during the checkout process. There is no sales tax applied to orders shipped to addresses in other states.
Is the shopping cart safe?
The Four Winds online store uses the best technology to keep your private information safe—including your credit card details. If you have a secure browser, once you enter the Check Out process your transaction & credit card details will be encrypted by our secure server and transmitted over the internet using what is called a Secure Sockets Layer (SSL). Our partners, Authorize.Net as well as Visa, Mastercard and American Express, also employ security measures to protect your credit card details from fraud and unauthorized access.
To ensure that your connection is secure when you are in the checkout process, look for an unbroken key or closed lock at the lower left-hand corner or top portion of your browser window (depending on your browser). You can also look at the web address (URL) window of your browser: when you are accessing our secure server, the first characters of the site address will change from "http" to "https."
[back to top]
Shipping
When will my order ship?
Product ship times vary depending on the product, stock status, level of customization, etc. We attempt to provide ship time estimations on each product page.
Most orders are shipped within 10 days from the time the order is placed. At times, because of limited stock at our facility or at the manufacturer, there will be cases where some items will take longer to ship. We will notify you if there will be a delay in shipping these out of stock items.
Please be aware that if you order more than one item, these items may have different ship or lead times. Also, in order to control shipping costs and unnecessary handling, some items may ship directly from the manufacturer.
If you have questions about shipping times for any items on your order, please feel free to contact us: info@fourwindshome.com.
How much does shipping cost?
Regular shipping is calculated based on the total dollar amount of the order (before Ohio sales tax, if applicable):
Shipping/Handling Rates:
|
| Order Total |
|
Amount |
$0.00 - $15.99
|
|
$5.95 |
$16.00 - $29.99
|
|
$7.95 |
$30.00 - $49.99
|
|
$8.95 |
$50.00 - $74.99
|
|
$11.95 |
$75.00 - $124.99
|
|
$15.95 |
$125.00 - $199.99
|
|
$19.95 |
| $200.00 - Above |
|
10% of total |
Freight Surcharges: because of size or additional weight, some furniture items may also have freight surcharges in addition to the regular shipping charges. These surcharges will be shown on the product page as well as reflected in the total when you are checking out.
Where do you ship?
Currently we ship to addresses within the 48 contiguous states in the USA. Sorry, no shipping to Hawaii, Alaska, USA territories, or international addresses.
Please note that we cannot ship to PO Boxes, so you must provide a street address in the checkout process.
What shipping methods do you use?
Deliveries of smaller items will normally be made via Fedex, UPS Ground, or US Postal Service.
Furniture items normally are shipped by freight carrier. You will normally be contacted by the freight carrier several days prior to delivery in order to schedule a delivery appointment and also to specify any requirements or restrictions at the destination address (e.g., someone there to receive and sign for the delivery). Please note that regular shipping/delivery of furniture items is curbside, meaning that moving of the furniture into the home is the responsibility of the buyer. Also, any installation or assembly required is also the responsibility of the buyer. However, most carriers will offer an in-home or in-office delivery option to you for an additional charge; please inquire directly with the freight company when they contact you to set up your delivery appointment.
Special instructions: If you have any specific requirements or conditions in shipping, please note this in the “Additional comments / special instructions” section during checkout. This may include narrow streets, addresses that are difficult to find, etc. Please contact us if you have any questions or concerns.
Are shipments insured against damage?
Yes, all shipments are insured with the carrier against damage or loss. These insurance charges are included in the total shipping cost that you paid at checkout.
What if the item appears to be damaged when it arrives at my home?
Be sure to inspect all packages for damage before signing for the package. If damage is clearly visible, reject the shipment, be sure the driver notes the damage and contact Four Winds as soon as possible. To expedite any damage claim, make sure you keep a copy of the receipt/bill of lading. We will file a damage claim with the shipper and ship a replacement as soon as possible.
[back to top]
Warranties
What are the warranties for new products?
Normally each product is covered by its respective manufacturer's warranty against defects in the material or workmanship.
In cases where a manufacturer does not provide a warranty, Four Winds may offer warranty coverage.
If you have any questions about an item’s warranty specifications, please contact us.
What are the warranties for antique products?
Antique, vintage, refurbished, or one-of-a-kind items are usually sold “as is” and are not covered by any warranty and are so noted on the item’s detail page.
If you have any questions about an item’s warranty specifications, please contact us.
[back to top]
No Hassle Returns
What if I am not satisfied with my purchase?
We want you to be satisfied with your Four Winds’ purchase. For most items (see exclusions below), if you are unsatisfied with your purchase for any reason, we will be happy to offer a no-hassle return policy without restocking fees.
To process a return without restocking fees:
1. First contact Four Winds to receive return authorization and instructions.
2. Take care that items are in their original condition, unused and unassembled, in their original packaging, complete with all tags, instructions, and any inserts.
3. You will be given instructions about where your product needs to be return shipped.
4. Your product will need to be return shipped using the same method it was shipped to your address. You will be responsible to pay for return shipping costs including insurance.
5. The return must be post-marked within 7 days of receiving the item.
Are there exceptions to this return policy?
Yes, normally any product that is custom made or customized in any fashion is non-returnable unless due to manufacturing defect. These custom-ordered, non-returnable items are so noted on the particular product details page.
Also, any antique, vintage, refurbished, or one-of-a-kind items are sold “as is” and are not returnable for refund.
How will I receive my refund?
After receiving your returned item, Four Winds will inspect it. If it is in its original condition, unused and unassembled, in its original packaging (complete with all tags, instructions, and any inserts), then a full refund of the product price will be issued.
Items that have been returned which show signs of usage and/or damage, or are missing important packaging, tags, instructions, etc., may be charged a restocking fee at the discretion of Four Winds, normally not to exceed 20% of the original value of the item. This restocking fee will be deducted from the refund granted.
Please note that shipping charges (both to the original destination and return shipment) are not eligible for refund.
Normally refunds will be processed in the same form of the original payment (i.e., if original payment was by credit card, a refund will be credited back to that same card; if by check, a refund check will be issued, etc.).
What if the item appears to be damaged when it arrives at my home?
Be sure to inspect all packages for damage before signing for the package. If damage is clearly visible, reject the shipment, and be sure the driver notes the damage on the bill of lading and/or receipt. Keep a copy of the bill of lading/receipt and contact Four Winds as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible.
What if the item sent to my home is not the one I ordered?
1. First contact Four Winds to receive return authorization and instructions.
2. Take care that items are in their original condition, unused and unassembled, in their original packaging, complete with all tags, instructions, and any inserts.
3. You will be given instructions about where your product needs to be return shipped.
4. Your product will need to be return shipped using the same method it was shipped to your address.
5. You will NOT be responsible to pay for return shipping costs on items incorrectly sent.
6. The return must be post-marked within 7 days of receiving the incorrect item.
What if the item sent to my home is defective?
As noted above, items are normally covered by a manufacturer’s warranty as specified on the product’s detail page. If your item is found to be defective under the terms of the manufacturer’s or a Four Winds’ warranty, Four Winds can assist in the processing of a warranty exchange:
1. First contact Four Winds to receive return authorization and instructions.
2. You will be given instructions about where your product needs to be return shipped.
3. Your product will normally need to be return shipped using the same method it was shipped to your address.
4. In this case of a defective return, you will NOT be responsible to pay for return shipping costs.
5. In most cases, you will receive an exchange of the same item. In the case where an exchange is not possible (for e.g., manufacturer out-of-stock, product discontinuation, etc.), refunds or store credits may be offered.
[back to top]
Working with the Design Trade
Do you offer discounts to the trade?
Yes, we love to work with the design trade and offer discounts to architects, interior designers & decorators.
Please contact us for details on our Design Trade program.
[back to top]
Privacy Policy
What is your privacy policy?
We take your online privacy very seriously. Please visit our Privacy Policy for more details.
[back to top]
|
|
